Free & Reduced Lunch
2023-24 School Year
Please note that published times are approximate. While routes continue to stabilize, please allow for a 10 minute variance in either direction.
Wishing you a wonderful school year!
Bus Procedures for Families
1. Parental inquiries about bus routes and/or bus stops should be directed by email to firstname.lastname@example.org.
2. Parents should not contact Holmes Transportation Company main number regarding changes to bus routes or bus stops.
3. Parents should not request changes in the routes or bus stops directly to the Holmes Transportation Bus Drivers. We certainly welcome feedback and suggestions from bus drivers on ways to make the routes more efficient, or to help make the publication of the bus routes more accurate. All inquiries should be sent to the Business Office where the proper evaluation of the requests can be evaluated, documented, and successfully implemented.
4. Parents should not contact administrative staff at the schools within the Principal’s office regarding changes to bus routes or bus stops.
5. Parents should not contact the Superintendent’s office regarding changes to bus routes or bus stops.
6. Whether received by phone or email, all inquiries will be logged into a tracking document. This document will list the parents name, address, phone number were they could be best reached during work hours, and the nature of the inquiry. Keeping this document up to date and accurate helps all School District leadership know how and when the inquiries have been solved or responded to.
If contacting the Business Office by phone or email (preferable), please include the following:
your last name and first name
an accurate phone number
an email address
A succinct description of the inquiry if possible
a Medway address
names of your children and where they are attending. (Please take care to note if students’ last names are different than parent’s last names.)
All of this information will help us get back to you as quickly as possible or help us evaluate the issue using the transportation software. All information from phone calls and emails received will be logged into the tracking document. Using email allows a correspondence to begin, allows the inquiry to be printed out, or forwarded, and copied into the tracking document.
It is important to get as much of the relevant information we need from parents as quickly as we can. We are also trying to get the information once and not several times at several different points. Duplication only slows the whole process of getting back to parents down.
7. Before making any inquiry in whether your children are eligible to be bused, please familiarize yourself with School Committee Policy EEAA :
Busing Eligibility: Students in grades K-4 who live more than one mile from the school they are required to attend shall be eligible for school bus transportation to and from school and home. Students in grades 5-8 who live more than one and one-half miles from the middle school shall be eligible for school bus transportation to and from school and home. Students in grades 9-12 who live more than one and one-half miles from the high school shall be eligible for school bus transportation to and from school and home.
In the event that your son or daughter falls outside the school committee policy parameters, please review the following information:
In collaboration with MA Safe Routes to School, the Medway Public Services, the Medway Police Department and Project Alex, the Medway Public Schools has mapped out “safe walking routes” for our K-8 students to use to get to and from school. Each walking route is equipped with several drop off locations and multiple "walking stops," which are similar to bus stops, along the route. Please refer to the school specific maps for more details about the walking routes your child can safely use to get to and from school: Walking Bus Maps
Accommodations can be made for safety concerns raised by parents. After requested, these concerns will evaluated by the Business Office, in coordination with the Medway Police Department and the Holmes Transportation Company.
8. The bus routes for the upcoming school year are normally published on the Medway School Department website in the first half of August. Due to changes suggested by bus drivers or requests made by parents, the routes and times of the original publication will likely evolve and change as improvements are made. Updates will be regularly re-posted to our website so our parents have the most updated information. Parents should be prepared for several updates to routes to be published from late August to late September.
9. Parents should be reminded that any times posted are “estimated guidelines” generated by the software. They are guideposts intended to give parents an approximate idea of the pick-up times within 10 minutes. The pick- up times will evolve throughout the school year as parents and bus drivers become more familiar with both the students and the routes. Obviously, inclement weather will also have an effect on pick-up times at certain times of the school year.
10. The timing of individual stops is used simply as a guide to be helpful to parents. The timing of when students are actually dropped off at their schools makes us sensitive to changes in routes or adding stops. Changing the routes or adding too many stops along the way can make the arrival time at schools challenging.
11. The designing of the routes is a collaboration between the Medway Public Schools (Director of Finance and Operations and the Transportation Coordinator) and Holmes Transportation. The Medway Police Department is also consulted when safety concerns of the bus stops or routes are raised by parents.
12. Parents should do their best to relay interactions with the bus drivers including safety concerns about their driving as accurately as they can to the transportation department via email to email@example.com The beginning of the school year is stressful for the students, the drivers and the parents, so the sharing of concerns and inquiries in a timely, as well as thorough and accurate, manner is very helpful for the resolution of the questions.
13. We will attempt to acknowledge the receipt of the email or call back by phone to acknowledge the receipt of the inquiry. Answers to parental inquiries can range to several minutes of research to several days of work with multiple follow-ups.
14. The number of inquiries received at the beginning of the year can make it difficult to respond with very quick turnaround times due to volume. The Business Office is committed to getting back in touch with parents just as soon as we can. We are grateful for the patience shown from our parents as they wait to have their questions answered. We understand that even a short acknowledgment from us can go a long way when the question is received and is being reviewed.
15. Parents know that the first 7-10 days of school can be a challenge for both students and bus drivers in terms of timing and consistency. Our experience has shown the whole process improves over the first few weeks in terms of reliability as students get used to their new schedules and bus drivers become more familiar with their morning routines and improvements and suggestions for bus stops and routes are implemented.